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In accordance with the ACCC we cannot offer a refund unless the product is faulty or damaged (claims must be submitted within 7 days from receipt of goods and we may require proof of damage). Change of mind or garments size not fitting is NOT deemed as a fault and we will not entertain any refund based on this.

A size chart is provided to aid you in determining the correct size, if a size chart is not present on the website please email us and we shall send one out to you. We do provide samples for you to try out on, we can send these out to you and you will be required to pay for all courier costs to and from you.

Unfortunately, we cannot accept returns for printed, embroidery items and items that are not faulty or damaged for instance if you change your mind or simply do not like the design. By placing the order, you accept this condition and are legally bound by the terms.

To complete your return for a faulty good, we require a receipt or proof of purchase and you will also be required to complete a returns authorisation form, please do not return the item without this form being approved by Allsorts Workwear.

Upon placing an order it is assumed that the buyer has agreed to the returns policy. All refunds are made onto the original payment method only. We do not accept any returns due to garment shrinkage, all of our garments are supplied by local Australian companies adhering to AU/NZ standards and shrinkage of the garments are generally due to the garments care instruction not being followed properly and washing them at higher temperatures than recommended- this is not deemed as a garment defect and we are not in a position to refund the purchase. 

Please do not send your purchase back to the manufacturer. We do NOT refund ANY delivery costs incurred to and from yourself unless the goods supplied are faulty. It is your responsibility to ensure the goods arrive at our destination in an acceptable state and it is deemed any damage in transit would be your responsibility and liability.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately, we cannot accept any returns for decorated garments unless due to a fault in the garment. In the event that the garments have been ordered in for decoration such as screen printing and embroidery and the client changes their minds for whatsoever reason, the full price of the garments will be charged including delivery and the full order will be treated as a normal refund including the re-stocking fee (30%) or alternatively you will be offered to purchase the garments only.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. All exchanges are treated as a return and once processed you will be required to place a new order online for the goods.

 

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